Sweet Factory

We offer a number of delivery options:

Standard Delivery

• Standard Delivery is FREE* for orders over £75 or £3.99 on orders under £75.  
• Delivery typically takes approximately a week (unless your order contains personalised items, in which case please allow longer, but see individual personalised products for details).

Next Day or Name The Day Delivery

• Next Day Delivery* is £6.99.  Order by 3pm Monday to Friday for delivery the next working day. Orders placed Friday evening or over the weekend will be despatched Monday for Tuesday delivery.  See our Delivery page for further details and examples.
• Name the Day Delivery* is £9.99, allowing you to select the day your parcel will arrive.
• We also offer Saturday or Sunday delivery for £9.99. Please select Name the Day Delivery and choose your preferred delivery date.
• With Next Day and Name the Day Delivery options, if you provide your mobile number during Checkout our courier will text you with a 1-hour delivery window on the day of your delivery.

*Mainland UK, excludes Highlands & Islands (where delivery is a fixed price of £3.99).  

**Next Day Delivery or Name the Day Delivery are not available if your order includes personalised items or for delivery to UK Highlands & Islands

See our Delivery page for full details and for international orders.

No Quibble Returns

We want you to be 100% delighted with your purchase.  If you’re not, we’ll exchange it or give you a full refund, no questions asked.  Return your order within 30 days - and if you’re buying early for Christmas, unwanted presents can still be returned in early January. 

Looking for an exchange?  We’ll even post you out the new item with free UK delivery. 

For full details, see our Returns page