Postage & Delivery
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UK MAINLAND DELIVERY |
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|---|---|---|
| Option | Details | P&P |
| Standard Delivery | Please allow around 5 days for delivery. If however you've included personalised items in your order please allow a little longer (see individual items for leadtimes) | FREE for orders £75 or over; £3.99 for orders under £75 |
| Next Day Delivery | Orders placed after 3pm will be despatched the following working day, see chart below*. Please supply a mobile number as the courier will send you a text message on the morning of your delivery with a 1-hour delivery window. Next Day delivery is not available for Personalised items (see our Personalised Terms & Conditions) or orders placed by cheque. | £6.99 |
| Express Delivery | For orders containing personalised items. Items will be made-to-order as fast as possible, then your whole order will be despatched on a Next Day basis. | £6.99 |
| Name The Day Delivery | Choose the day you want your delivery to arrive including Saturdays. Order by 3pm Friday for delivery over the weekend. Our courier will send you a text message the morning of your delivery with a 1-hour delivery window. Name the Day delivery is not available for Personalised items (see our Personalised Terms & Conditions) or orders placed by cheque. | £9.99 |
Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man, the Isle of Wight and the Channel Isles
Orders to these regions are not eligible for Free Delivery and incur a flat delivery charge of £3.99 for Standard Delivery. This is a contribution to the significantly higher costs we are charged by our couriers for delivery to these areas. Please allow an extra day or two for delivery to these areas, especially in busy periods such as November and December.
Next Day Delivery, Express Delivery & Name The Day Delivery are not available to the Scottish Highlands & Islands, Northern Ireland, the Scilly Isles, the Isle of Man, the Isle of Wight or the Channel Isles.
To allow us to keep the Channel Isles standard delivery charge to just £3.99 we do not refund the VAT on Channel Isles orders.
BFPO Addresses
We regret we are unable to despatch to BFPO addresses.
Christmas Orders & Deadlines
In the run up to Christmas, because of the volume of orders being processed by our couriers, Next Day Delivery and our Name The Day delivery service may occasionally take a little longer.
Our deadlines for pre-Christmas delivery will be:
- Standard Delivery: 1pm on 19th December 2024
- Next Day Delivery: 1pm on 20th December 2024.
Please note, these deadlines are subject to change.
DELIVERY INFORMATION
Although we endeavour to despatch all orders within 2 working days of receipt, we do ask you to allow extra time at busy periods, especially in the run up to Christmas. If your order is required for a birthday or any other special occasion - enter this in the Special Requirements box during the checkout process - we will do everything we can to meet your requirements.
On receipt of your order you will receive an Order Acknowledgement by email (please check your spam box). On despatch, we will send you a Despatch Confirmation email providing more precise details about when your order will arrive, together (where appropriate) with tracking details for your order. Please provide a mobile number for text message notifications,
Depending upon the delivery option you select, we will despatch your order using either a Royal Mail Tracked Service, Royal Mail First Class post or a Parcelforce Next Day service.
Orders may require a signature upon delivery. If you are likely to be out when your order is due to be delivered, consider providing an alternative delivery address, such as a work address - or enter "Delivery Instructions" during checkout to suggest a neighbour as a backup. Please do not ask for orders to be left in the open, or by or into your dustbin. We have known orders to be delivered on bin day and never seen again!
If you are paying by Paypal, please DO NOT change your delivery address on the Paypal website as this will not change the delivery address for your order - we will deliver to the delivery address that you specify on our own website during checkout. If you need to change your delivery address prior to despatch, please email [email protected] or call us on 01403 790796.
Where's My Order? If your order contains personalised items they do take about 10 to 14 days to arrive and your complete order will be delivered together at this time. If you ordered on our website, check your Order Acknowledgement and Order Despatch emails (these occasionally go into spam/junk boxes, so please do check there too!). You can log into your account and click on "orders" to check the status of your order (if you ordered as a guest this is not possible).
Alternatively, please call us on 01403 790796 or email [email protected] if you have any questions or concerns about your order. We will be happy to help.
Delivery overseas
Outside of the UK, we are currently only able to despatch orders to Ireland using a fully trackable courier service. Please see below for delivery charges and important information regarding VAT and import duty.
| OVERSEAS DELIVERY | |
|---|---|
| Country | Delivery Charge |
| Republic of Ireland | £16.00 |
With effect from January 2021, customs charges such as VAT and Import Duty may be payable by recipients of parcels in EU countries. Mulberry Bush is not responsible for these charges, these must be paid by the customer or parcel recipient prior to delivery. We cannot advise how much these charges may be, however our understanding is:
- Items are subject to Import VAT, typically around 23% of the item(s) price (the actual amount depends upon the country imported into)
- Items or order totals at or over £135 may also be subject to Import Duty (this we understand is dependant upon the item type and where it is manufactured - and usually is up to 4% of the item's price)
This guidance is based upon our understanding to try to help customers and should not be relied upon to be correct. If you are concerned, we advise you to make your own investigations prior to placing an order. Once your order is despatched you will be contacted, usually by our courier, and asked to pay any necessary customs charges. In the event that these are not paid and the parcel is returned to us, any refund will be reduced to cover the courier charges we incur (charged at cost). Please also note that the item price on our website for orders delivered to EU countries includes an administrative charge equivalent to UK VAT that would otherwise not be included.
We are happy to send orders placed anywhere in the world for delivery to UK addresses, where our UK delivery prices apply. Please note, we reserve the right not to accept payment by Paypal where an order is to be despatched to a forwarding agent.
COLLECT FROM OUR SUSSEX WAREHOUSE
If you live locally and wish to collect your items, please place your order as normal selecting collection as your delivery method at stage 3 of the checkout process. We will advise you by email or telephone when your order is ready to collect. We are open Monday to Friday 9am to 5pm.
GIFT WRAPPING AND GIFT MESSAGES
A gift wrapping service is available for an additional £3.00 per item (please note Gift Wrap option may not be available for some larger items). Gift wrapping is with good quality wrapping paper. As a default, all orders placed in November and December are wrapped in Christmas wrapping paper, and all orders placed in other months are wrapped using a non-Christmas paper (eg for a birthday). If you prefer birthday paper in the run up to Christmas or Christmas paper at other times of the year, you can request this in the Special Requirements box on the Basket page.
If you would like us to include a Gift Message with your gift, this can be done free of charge. Please tick "Include a Gift Message instead of your Receipt" during Checkout and then include the wording in the Gift Message box.
NO QUIBBLE RETURNS
We hope you will be 100% delighted with your purchase. If for any reason you are not satisfied you are welcome to return your purchase to us unused, in the original packaging and in a resaleable condition, this is our "No Quibble" guarantee. Please contact us if you want to return an item. Full details of our Returns Policy can be found in our Returns Policy
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- Standard Delivery: Free* (orders over £74.99) or £3.99 (orders £74.99 and under)
- Next Day Delivery*: £6.99 (order by 3pm)
* Mainland UK, excluding Highlands & Islands.
See our delivery page for details and for international orders.
Alternative delivery methods can be selected during checkout.